Excellence Measures 2004 to 2015
During the time that our practice included clinical, forensic and neuro- psychological services there were periods where each person served by Aspen Practice, P.C. received and hopefully completed an Excellence Measure. It was important to us to assess how our organization had delivered services.
A. Services were available when I/we needed them.
- Strongly Agree 55%, Agree 39%, Neutral 6%
B. The folks at Aspen Practice treated me with courtesy and respect.
- Strongly Agree 77%, Agree 23%
C. I trust that Aspen Practice will maintain a confidential service environment.
- Strongly Agree 81%, Agree 19%
D. Services were helpful, addressed the presenting problem or referral question.
- Strongly Agree 52%, Agree 35%, Not Applicable 13%*
E. I was satisfied with my experience at Aspen Practice.
- Strongly Agree 68%, Agree 26%, Neutral 6%
F. If I/we needed assistance in the future, Aspen Practice will be the first we contact.
- Strongly Agree 74%, Agree 16%, Neutral 6%, Disagree 3%
G. I would recommend Aspen Practice to others in need of behavioral healthcare services.
- Strongly Agree 71%, Agree 19%, Neutral 3%, Not Applicable 6%
These measures included the following message.
“We need your help; that is, if we are going to fulfill our service mission – delivering Excellent, Integrated and Interdependent Services! Here at Aspen Practice, we are very interested in receiving feedback about the quality of services we have provided. Please take a moment to review the following measure of excellence, and assist us in maintaining or exceeding our service mission…”
The background for these quality assurance efforts, include those clinical, forensic and neuropsychological services provided by Dr. Bütz largely from 2004 to 2015 serving Billings, Montana and the surrounding region. In late 2015 Dr. Bütz was recruited by St. Vincent Healthcare’s Behavioral Health Associates and transferred his clinical and neuropsychological caseload there. He has continued to conduct forensic services through Aspen Practice, P.C.